Cancellation Policy
Last updated September 2026
Plans change, and we would rather you told us than left us guessing. This policy explains how to cancel, skip, or move a cleaning, and how much notice we need so that no fee applies.
| Notice you give us | Cancellation fee |
|---|---|
| 48 hours or more | No fee |
| 24 to 48 hours | 50% of that cleaning |
| Less than 24 hours | 100% of that cleaning |
How to cancel or skip a clean
You can cancel or skip an upcoming cleaning from your customer portal, by replying to any of our text messages, or by calling us at (404) 793-1150. We confirm every cancellation in writing so you always have a record of it.
How much notice we need
Cancellation fees are based on how much notice you give us before your scheduled start time. With 48 hours or more notice there is no fee. Between 24 and 48 hours notice, a fee of 50% of the price of that cleaning applies. With less than 24 hours notice, or if the cleaning cannot go ahead on the day, a fee of 100% of the price of that cleaning applies.
Why we charge for late cancellations
Your cleaning is a reserved block of a cleaner’s working day. When a clean is cancelled at short notice that time usually cannot be filled, and our cleaners still lose the income they were scheduled for. The notice periods above are what let us pay our team fairly while keeping your price the same.
Rescheduling
Moving a cleaning to a different date or time is not a cancellation and does not incur a fee. If you need a different day, tell us as early as you can and we will find you the closest slot we have.
Recurring plans
You can skip an individual visit on a recurring plan without cancelling the plan itself; the notice periods above apply to the skipped visit. You can cancel a recurring plan at any time, with no cancellation fee for future visits and no long-term contract.
If we need to cancel
If we ever have to cancel or move your cleaning, we will contact you as soon as we know, you will never be charged a fee, and we will prioritise rebooking you at a time that works.
Our 100% Happiness Promise
If you are not satisfied with a clean, contact us within 24 hours and we will return to make it right at no additional cost, subject to the terms of the guarantee. Please tell us before cancelling a future visit so we have the chance to fix it.
Contact us
Need to change a cleaning, or have a question about this policy? Email info@colombiancleaning.com or call (404) 793-1150.